SHIPPING POLICY

 SHIPPING AND DELIVERY INFORMATION

STANDARD PROCESSING TIME FOR ORDERS IS 5-7 BUSINESS DAYS TO BE PROCESSED AND SHIPPED. ORDERS PLACED AFTER 10:00 AM (PST) MAY BE PROCESSED THE FOLLOWING BUSINESS DAY. PROCESSING AND SHIPPING TIMES MAY INCREASE DURING SPECIFIC COLLECTION LAUNCHES, HOLIDAYS, AND OTHER PEAK SEASONS. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED AFTER CHECKOUT.

U.S. SHIPPING OPTIONS AND COSTS

BLK RCHVS OFFERS FREE STANDARD GROUND SHIPPING FOR ALL FULL PRICE MAINLINE ORDERS SHIPPING WITHIN THE UNITED STATES.  STANDARD ORDERS TAKE 5-7 BUSINESS DAYS TO ARRIVE ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER IN LOS ANGELES. SHIPPING TIMES FOR PRE-ORDERED ITEMS ARE SPECIFIED IN THE PRODUCT DESCRIPTION. 

FOR ALL OTHER PURCHASES, SHIPPING COSTS WILL BE CALCULATED AT CHECKOUT AND WILL BE BASED ON YOUR SHIPPING ADDRESS AND ESTIMATED WEIGHT OF YOUR PACKAGE.

WE ARE UNABLE TO COMBINE TWO OR MORE SEPARATE ORDERS INTO A SINGLE SHIPMENT.

WE DO NOT SHIP TO P.O. BOXES.

INTERNATIONAL SHIPPING OPTIONS AND COSTS

INTERNATIONAL SHIPPING RATES VARY.  DURING CHECKOUT WE CALCULATE SHIPPING COSTS BASED ON YOUR LOCATION AND ESTIMATED WEIGHT OF YOUR PACKAGE.

INTERNATIONAL ORDERS - CUSTOMS FEES, IMPORT TAX & DUTIES 

ALL INTERNATIONAL ORDERS (OUTSIDE OF THE USA) THE TOTAL AMOUNT YOU PAY INCLUDES ALL APPLICABLE CUSTOMS DUTIES & TAXES. WE GUARANTEE NO ADDITIONAL CHARGES ON DELIVERY. 

FAILED DELIVERY/ RETURNED TO SENDER/ ABANDONED PACKAGES

IF YOUR PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO INCORRECT SHIPPING ADDRESS AND/OR PHONE NUMBER, THE PACKAGE WILL BE RETURNED TO THE SENDER (BLK RCHVS) AT THE CUSTOMER’S EXPENSE. 

IF THE RECEIVER IS ABSENT UPON ALL DELIVERY ATTEMPTS, YOUR PACKAGE WILL BE HELD AT A LOCAL FEDEX CENTER FOR PICK UP.  IF THE CUSTOMER FAILS TO PICK UP THE PACKAGE FOR ANY REASON, THE PACKAGE WILL BE RETURNED TO THE SENDER (BLK RCHVS) AT THE CUSTOMER’S EXPENSE.

FOR INTERNATIONAL CUSTOMERS, IF YOU REFUSE RECEIPT OF YOUR PACKAGE, THE PACKAGE WILL BE RETURNED TO BLK RCHVS AT YOUR EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE AMOUNT TO BE REFUNDED.

PACKAGES WILL BE HELD AT CUSTOMS FOR 30 DAYS, AFTER WHICH IT WILL BE DEEMED ABANDONED. CUSTOMERS WHO HAVE ABANDONED A PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND FOR THEIR ORDER.

DAMAGED/OPENED BOX

IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER. PLEASE ALSO CONTACT US AT SHOP@BLKRCHVS.COM.

RETURN POLICY

RESERVED RIGHTS REGARDING ORDERS/RETURNS

WE RESERVE THE RIGHT TO SOLELY DEFINE AND LIMIT, REFUSE, AND/OR REJECT ORDERS/RETURNS FROM CUSTOMERS AT ANY TIME DUE TO:

• AN IRREGULAR OR EXCESSIVE RETURNS HISTORY INDICATIVE OF "WARDROBING;"

• AN IRREGULAR OR EXCESSIVE RETURNS HISTORY INVOLVING WORN, ALTERED, LAUNDERED, DAMAGED, OR MISSING ITEMS

"WORN" MEANS ANY ITEM THAT SHOWS VISIBLE SIGNS OF WEAR, SUCH AS CREASES, STRETCHED FABRIC, OR PILLING. THIS INCLUDES ITEMS THAT HAVE BEEN WORN OUTSIDE THE HOUSE OR HAVE NOTICEABLE SIGNS OF USE.

"ALTERED" MEANS ANY ITEM THAT HAS BEEN MODIFIED OR CHANGED FROM THEIR ORIGINAL CONDITION, INCLUDING ALTERATIONS MADE BY THE CUSTOMER OR A THIRD PARTY. THIS INCLUDES SHORTENED HEMS, ADDED EMBELLISHMENTS, OR ANY OTHER MODIFICATIONS THAT ALTER THE ORIGINAL DESIGN.

"LAUNDERED" MEANS ANY ITEM THAT HAS BEEN WASHED, EITHER BY MACHINE OR BY HAND. THIS INCLUDES ITEMS THAT HAVE BEEN LAUNDERED USING DETERGENT, FABRIC SOFTENER, OR ANY OTHER CLEANING AGENTS.

"DAMAGED" MEANS ANY ITEM THAT HAS VISIBLE PHYSICAL DAMAGE, SUCH AS TEARS, RIPS, HOLES, OR STAINS THAT CANNOT BE EASILY REMOVED. THIS INCLUDES DAMAGE CAUSED BY ACCIDENTS, IMPROPER HANDLING, OR INAPPROPRIATE USE.

"MISSING" MEANS ANY ITEM COMPONENTS OR PARTS OF THE ITEM THAT ARE NOT PRESENT WHEN RETURNING, SUCH AS DETACHABLE ACCESSORIES, TAGS, ORIGINAL PACKAGING, OR ANY INCLUDED EXTRAS.

RETURNED-TO-SENDER & REFUSED PACKAGES

RETURNED-TO-SENDER OR REFUSED PACKAGES WILL BE RESTOCKED AND YOU WILL BE ISSUED STORE CREDIT IN THE FORM OF AN E-GIFT CARD.  WE WILL DO OUR BEST TO GET YOUR PACKAGE DELIVERED, BUT WE DO NOT TAKE RESPONSIBILITY FOR LOST, MISPLACED, OR INCORRECTLY DELIVERED SHIPMENTS IF THE ADDRESS INFORMATION PROVIDED IS INCORRECT AT THE TIME OF PURCHASE. 

RETURN EXCHANGES/STORE CREDIT/REFUNDS

RETURNS ARE ACCEPTED WITHIN 30 DAYS OF ORDER DELIVERY. HOLIDAY ORDER RETURN WINDOW IS EXTENDED TO 60 DAYS FOR ANY ORDERS PLACED FROM NOVEMBER 1ST THROUGH DECEMBER 31ST.  ALL RETURNED ITEMS ARE INSPECTED BEFORE AN EXCHANGE/STORE CREDIT/REFUND CAN BE PROCESSED SO PLEASE ENSURE THAT THE ITEMS ARE IN NEW, UNWORN, AND UNWASHED CONDITION; TO INCLUDE BEING FREE OF SMELLS, STAINS, MAKEUP, DEODORANT, AND/OR BODILY FLUIDS.  WE RESERVE THE RIGHT TO REFUSE RETURNS THAT SHOW SIGNS OF WEAR OR DO NOT MEET THE ABOVE CRITERIA. 

RETURNS ARE COMPLETED WITH EITHER A REFUND BACK TO THE ORIGINAL FORM OF PAYMENT, AN EXCHANGE FOR AN ALTERNATE PRODUCT, OR STORE CREDIT FOR AN ADDITIONAL PURCHASE.  

EXCHANGE REQUESTS ARE SUBJECT TO PRODUCT AVAILABILITY.  IF THE REQUESTED ITEM IS NO LONGER AVAILABLE AT THE TIME OF RETURN PROCESSING, A CREDIT WILL BE ISSUED.

IF YOU ARE RETURNING AN ITEM THAT HAS BEEN PREVIOUSLY EXCHANGED, THERE ARE NO REFUNDS ON ANY EXCHANGE RETURNS - YOU WILL BE ISSUED A STORE CREDIT IN THE FORM OF AN E-GIFT CARD.

RETURN PROCESSING TIME FRAME: 5-7 BUSINESS DAYS ONCE THE RETURN PACKAGE IS RECEIVED.

SALES ITEMS ARE FINAL AND ARE NOT ELIGIBLE FOR RETURNS, REFUNDS, OR EXCHANGES.

INTERNATIONAL RETURNS

WE CAN PROCESS RETURNS FOR OUR INTERNATIONAL CUSTOMERS.  AFTER WE RECEIVE YOUR PRODUCT, WE'LL PROCESS YOUR RETURN WITHIN 7-10 BUSINESS DAYS, AND ANY EXCHANGES WILL BE SHIPPED BACK TO YOU WITHIN 10 DAYS. 

FOR IMMEDIATE QUESTIONS OR CONCERNS:

CUSTOMER SERVICE: SHOP@BLKRCHVS.COM
PHONE SUPPORT: (213) 575-1365
MONDAY-FRIDAY FROM 9AM-5PM PST